I'm sure I'm not alone at having had this type of experience, so forgive me for this little rant about what could be politely called "please use common sense if you do business on the web". Dear Company-from-another-country-that-was-happy-to-take-my-money -but-too-shortsighted-to-have-an-international-support-number,
While I think it's great that you have a toll free support number for your country, I think it pretty much sucks that you don't have one for international users of your service, which of course there are because you have no trouble taking international credit cards and providing your services.
Your support e-mail form is a neat idea, but the last time I used it I waited two months for a reply. This time it's four days on and I'm still waiting...
It seems like simple business common sense to provide an international support number, I don't even mind paying for the call. I just want my account unfrozen so that I can update my credit card details, renew some domains (i.e. pay you money) and get back to work.
Why is online business still in the dark ages?
It's not that hard to do the basic things well. Or is it? I suppose that it's the somewhat jaded reality that there are so many people online, companies can get away with missing some of the basic details and prosper in spite of themselves.
While I think it's great that you have a toll free support number for your country, I think it pretty much sucks that you don't have one for international users of your service, which of course there are because you have no trouble taking international credit cards and providing your services.
Your support e-mail form is a neat idea, but the last time I used it I waited two months for a reply. This time it's four days on and I'm still waiting...
It seems like simple business common sense to provide an international support number, I don't even mind paying for the call. I just want my account unfrozen so that I can update my credit card details, renew some domains (i.e. pay you money) and get back to work.
Why is online business still in the dark ages?
It's not that hard to do the basic things well. Or is it? I suppose that it's the somewhat jaded reality that there are so many people online, companies can get away with missing some of the basic details and prosper in spite of themselves.
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